Newsletter - July 2 , 2002
COMPASS
TO SELL TRAVELODGE, LITTLE CHEF; USUAL SUSPECTS LINE UP
(Dow Jones/AP) - Britain's Compass Group PLC said
Friday it will auction off its Travelodge inns and Little Chef roadside
eateries to focus on catering.
Analysts
say the two businesses, to be sold separately by Schroder Salomon Smith
Barney, should raise about dlrs 1.5 billion.
Compass is the world's largest contract caterer with 10
billion pounds, or roughly dlrs 15.3 billion, in annual sales.
Travelodge
is Britain's second-largest budget hotel, with around 12,000 rooms. Little
Chef is the country's biggest roadside-eatery business, with 397 outlets.
Analysts
had expected Travelodge to be sold off and said the markets were pleasantly
surprised that another capital-intensive business, Little Chef, is also on the
auction block.
Lehman
Brothers analyst Fraser Ramzan said the move shows the company is bowing to
shareholder pressure. Compass has made a number of acquisitions in the past
few years and investors have been keen to see it refocus on ramping up cash
flow and working-capital levels.
Ramzan
said there will be plenty of interest in Travelodge, though perhaps less in
Little Chef because the restaurant has struggled to increase sales over the
past five years. Little Chef would probably fetch about dlrs 530 million to
dlrs 610 million, he said.
Compass
said memorandums will go out to interested parties in July, and that the
auction process should take about four months. Although the two businesses are
being sold separately, Compass said it won't dissuade a suitor from making a
combined bid for both operations.
Britain's
Whitbread PLC, which owns rival Travel Inns, French hotelier Accor SA and
British brewer and hotel operator Six Continents PLC top the list of possible
buyers for one or both businesses.
Usual suspects line up for Travelodge
e-Tid.com
- No clear favourite has emerged as the
broadsheet’s favourite to pick up Travelodge and Little Chef after the two
were put up for auction by owner Compass late Friday.
The Business headlines its coverage with ‘Whitbread in the
frame…’ and suggests that it is looking to make a £700m offer for both
businesses – Travelodge would fit with its Travel Inn chain while Little
Chef would fit with Beefeaters and Brewer’s Fayre.
The Telegraph on Saturday quotes an ABN Amro analyst who says: ‘We
think Accor is the modst likely candidate.’
Another name appearing in most reports is 6C. The Business mentions
Cendant, which owns the Travelodge franchise in the US, while The
Independent suggests Thistle
TRENDS
IN CHINA, HONG KONG, KOREA, PHILIPPINES
eTurbo.com
The Internet is rapidly expanding, although Chinese consumers will
still book through an agent - and in fact are required to book through a
licensed agent for Approved Destination Status leisure travel. - Consumers are
price conscious and competitive pricing is a feature of the market. Package
differentiation is generally on price rather than package inclusions. -
Difficulties in system compatibility in China (PRC) have hindered the
expansion of the online environment. - Frontline agency staff have little
access to the Internet and require all online information to be in Simplified
Chinese language. - www.australia.com delivered 104,104 pages to Chinese users
in 2001, up 28% over 2000. The ATC has some Simplified Chinese language
gateway pages for Chinese consumers, as they are generally unlikely to
research destination information in English.
Hong Kong SAR - Hong Kong
SAR is an extremely competitive market for travel agents. The airlines have a
huge influence on travel agencies pricing strategies and on itinerary
planning, which in turn largely determine the airlines marketing strategies. -
Shorter duration, mono-destination travel is expected to further increase, at
the expense of total outbound travel to long-haul destinations. Popular
short-haul destinations include Thailand, Singapore, Chinese Taipei, Korea (ROK),
Japan, Malaysia and the Philippines. - Competition focuses predominantly on
price, with some product or package variations.
Airlines generally
schedule supplementary flights over absolute peak travel periods in order to
cater to increased demand, particularly during the Chinese New Year period in
late January or early February. - Most key operators have developed Web sites
providing product information, special deals, travel clubs, newsletters and
online enquiry response mechanisms. - Airlines are encouraging consumers to
book direct via the Internet, by offering incentives via air fare discounts
and frequent flyer points.
Korea (ROK) - Korean (ROK)
consumers are largely driven by price. Products in the market are
differentiated on price rather than product inclusions. - Consumers will only
refer to Korean language information and brochures when planning their
holidays. - Airlines are driving consumers to book air-only or air-
and-land-only packages via online deals and promotions. - In Korea (ROK), the
Internet is now well established as a significant marketing tool. Most
national tourist offices have a dedicated Korean language Web site, and there
are already over 20 online travel agencies operating in Korea (ROK). - The ATC
launched its Korean language Web site in early 2001. - Online agencies have
experienced aggressive resistance by the traditional travel agencies, with
extensive advertising campaigns in traditional print media by package travel
agencies.
Philippines - Short-haul,
and short-break travel is increasingly popular with Filipino travellers, with
Hong Kong SAR, Malaysia, Singapore, Thailand and Chinese Taipei topping the
list of most popular destinations. - Airlines remain the driver of product and
destination development in the Philippines, with established networks of
travel agencies distributing their products. - Travel agents have little
opportunity for access to the Internet. - The Internet is used largely for
information gathering by top-end consumers only
COARSE BEHAVIOUR STUDIED BY STARWOOD
A
new study by Starwood Hotels & Resorts to support its new Starwood Golf
Vacations programme finds that virtually all executives believe that golf is
an essential business tool and most say that behaviour on the golf course is
typically indicative of behaviour in business - "which might be a bit
scary considering that the vast majority of execs also admit to cheating on
the links".
Ninety-seven
percent of executives surveyed in "From The Boardroom to the Back Nine:
The Importance of Golf in Business" say that golfing with a business
associate is a good way to establish a close relationship; 92 percent say that
it's a good way to make new business contacts; and 43 percent say some of
their biggest deals have been done on the golf course.
But
wheeling and dealing on the fairway isn't always virtuous -20 percent of
executives say they would let a client beat them if they thought it would get
them more business; 87 percent gamble while golfing and a walloping 82 percent
of executives admit to cheating on the golf course.
"From
the Boardroom to the Back Nine" surveyed 401 business executives and CEOs
with an average household income of US$187,000.
Launching
today, Starwood Golf Vacations provides golfers with a one-stop-shop golf
vacation hotline to more than 80 of Starwood's premier golf resorts around the
world as well as access to USA PGA TOUR Tournament Player Club championship
courses.
Starwood's
Golf Vacations' Concierge will take care of hotel accommodations, airfare, car
rental, guaranteed advance tee times and more, offering a passport to 4,536
holes of golf worldwide.
SPA
INDUSTRY TREND: THE INFLUX OF MEN
ISPA
- As
the voice of the spa industry since 1991, the International SPA Association (ISPA)
continually tracks trends among spas and consumers. By compiling
research from its 1,900 members, ISPA is tracking the industry trend of men as
spa goers.
ISPA spa members report
that 28 percent of their clients are men. “It is important for men to
feel comfortable in a spa environment,” said ISPA Executive Director Lynne
McNees, explaining what spas are doing to attract men. “Because of
this, spas offer separate changing and waiting areas for male and female
clients, the men’s waiting areas often feature men’s magazines and TVs and
treatments for men typically use scents that are more ‘manly’ instead of
feminine.”
At the end of March, ISPA
conducted an informal poll of its spa members on the popularity of spa visits
among men. The main information learned from the poll is as follows:
- Overwhelmingly,
the No. 1 treatment for both men and women is the massage. The
popular types of massage for men vary from sports recovery to therapeutic.
ISPA members also say pedicures and facials are requested frequently by
male clients.
- Many
ISPA members report they are using products designed specifically for men.
- Spas are finding creative ways to market to potential
male clients:
Þ Advertisements in men’s
magazines
Þ Golf/spa and tennis/spa packages
Þ Bachelor parties at the spa
Þ Rewarding double “referral points” to customers
who refer new male clients
Þ Special promotions encouraging women to bring in
their spouses/boyfriends
Þ Men-only nights at the spa
Þ Highlighting men’s treatments on the menu of
services
- ISPA spa members are changing a few things in their
facilities to attract men:
Þ Signature services for men
Þ Warm, “earthy” colors in the spa
Þ Offering more “athletic” type fitness classes
Þ Different colored robes for the sexes
Þ Hiring a mix of male/female employees and
therapists
Þ Special instruction such as golf clinics and
exercise consultations
The ISPA 2002 Spa Industry Study will offer updated
statistics on the number of men going to spas. The study, prepared by
PricewaterhouseCoopers, will be available in September.
For 11 years, ISPA has been recognized worldwide as the
professional organization and voice of the spa industry. ISPA’s
membership is comprised of 1,900 health and wellness facilities and providers
from 55 countries. Since 1991, ISPA has been committed to forming and
maintaining alliances that will educate, set standards, provide resources,
influence policy and build coalitions for the industry. ISPA’s vision is to
revitalize humanity, and its mission is to educate the public about the value
of the spa experience and engage its participation.
Source: ISPA
CAMBODIA
TAKES THE FAST TRACK
Cambodia
has opportunities ahead and no time to waste. Its infrastructure still needs
some work, but it can’t afford to wait until every road is paved and every
hotel room fitted with a bathroom before it gets its name out.
This
was the message Veng Sereyvuth, Cambodia’s minister of tourism, brought to
Hong Kong at last month’s International Travel Expo. Helen Castell reports.
For
the time being, Veng Sereyvuth, Cambodia’s minister of tourism, is quite
happy to put the cart before the horse. “You must dramatise the industry. So
that by the time you’re ready, the market is already developed,” he said.
With
arrival figures steadily rising, Cambodia hopes to welcome its target of one
million per year by 2003. It is speeding access by upgrading railway lines,
opening more borders and further liberalising its visa policies, according to
Sereyvuth.
A
120-seat cruise boat is also set to be inaugurated while Mekong Airlines gears
up to launch its Hong Kong service later this month.
Within
Cambodia, the eastern coastal area of the country is being reinvented as a
haven for eco-tourism with new roads linking the region with the tourism hubs
of Siem Reap and Phnom Penh, at a cost of around US$22 million, Sereyvuth
says.
Cambodia
is pursuing every opportunity to place itself in the spotlight. In December
Jose Carreras will perform at Angkor Wat, an event that Sereyvuth promises
will be the star-studded “show of the century”. Accompanied by a
300-strong orchestra from Singapore and more than 100 Khmer artists, it
should, he says, “position Angkor Wat as a world class tourism
destination.”
Sereyvuth
has a vision for Angkor that reaches way beyond its current scope. It should
be more than something to look at but a whole experience that brings to life
Cambodia’s culture and history, he argues.
“I
want to create a 1,000-year-old history in real life ... so you can see the
temple and you can see how people lived.”
Elephants
pulling huge rocks, recreating how the temple was constructed, and costumed
Khmers acting out traditional customs and daily rituals is something that to
some could run perilously close to theme park land, but Sereyvuth is confident
that Cambodia can and will get the balance right.
While
it surges ahead, sustainability will be crucial for Cambodia, Sereyvuth says.
After 30 years of war, it cannot afford more casualties, either among its
cultural and historical treasures or its people.
“Sex
tourism, child trafficking and unsustainable tourism is not on our agenda,”
he says, noting that it is important that Cambodia from the start distances
itself from such perceptions.
Protecting
Cambodia’s monuments will also prove a “challenge” according to
Sereyvuth, who notes that its main treasure, Angkor, is fortunate to be under
the care of the Apsara Authority.
The
Apsara Authority is the government agency in charge of overseeing the
management of the Angkor Archaeological Park.
While
the country already has 3,081 temples more are continually being discovered.
Angkor attracts some 650,000 visitors per year with this number predicted to
rise to a million in two or three years.
Asia
remains Cambodia’s strongest feeder market, with some 55 percent of arrivals
coming from the region.
Although
arrivals from Asia were virtually unscathed by September 11, Cambodia’s work
is far from over. It has upped its destination promotion in Japan through its
new consulate in Osaka which has published promotional magazines and
information, and hopes to pursue similar activities in China, Sereyvuth says.
For
such an old culture Cambodia is still a new destination, and to some extent
this is its drawcard.
It’s
easy to find new things to sell about Cambodia when so much of it is, as yet,
unexplored by tourists. Although people will continue to come for Angkor Wat
there is so much more in the country that they can be persuaded to stay for,
Sereyvuth argues.
“This market is new, this country has just opened,
but the market that has been shown to you is just the tip of the
iceberg.”
VISITORS ARRIVALS INTO HONG KONG MAINTAIN THEIR
UPWARD MOMENTUM
Mainland arrivals hit further new heights as
momentum is maintained in May 2002
AsiaTravelTips.com
- After reaching a record
1.4 million the previous month, visitor arrivals into Hong Kong maintained
their momentum in May 2002 with 1,332,248 visitors welcomed, the Hong Kong
Tourism Board (HKTB) said today (27 June). This represents a 14.3% increase
compared with May 2001.
In addition, arrivals from
Mainland China reached further heights by setting a new record of 544,163, the
second consecutive month that this fast-growing market has produced more than
half-a-million visitors. Almost one-third of the total - 173,406 visitors -
arrived in the first seven days of the month, as Mainland residents seized the
opportunity of a "golden week" break for the May Day holiday.
There was good news, too, from
most of Hong Kong's other major markets in May, with all three of the
long-haul regions showing positive growth for the second month in a row.
Arrivals from Europe, Africa & the Middle East recorded a 1.6% increase to
93,567, while those from The Americas grew 0.5% to 109,737. More notable still
was a 9.5% increase in arrivals from Australia, New Zealand & the South
Pacific, which totalled 34,719.
The short-haul markets provided
more mixed results. Arrivals from South & Southeast Asia showed an 8.4%
increase to 172,212, with Indonesia (+31.1%), the Philippines (+20.7%) and
India (+16.7%) doing especially well. On the other hand, arrivals from North
Asia were 4.3% down on the same month in 2001, at 146,167. While May has
traditionally been a strong month for leisure travel from Japan - which like
the Mainland, enjoys a "Golden Week" holiday early in the month -
the figures were dampened this year by economic concerns. Hong Kong received
1.5% fewer Japanese visitors in May this year, although other regional
destinations are understood to have seen even greater falls. In addition, many
travellers from South Korea and Japan are believed to have put their plans on
hold because of the World Cup.
There was also a 4.2% fall in
arrivals from Taiwan, where the ongoing effects of difficult economic
conditions were compounded by a reluctance to travel in the latter stages of
the month, following the crash of a Hong Kong-bound China Airlines flight on
25 May.
HKTB Executive Director Clara
Chong said that the HSBC Mega Hong Kong Sale shopping extravaganza, launched
by the HKTB on 15 June and running until the end of August, was especially
targeted at expanding the number of visitors from short-haul markets in the
traditionally lower-volume travel season.
"This major event builds on
Hong Kong's reputation as a trendy, fashionable and exciting shopping
destination, and will appeal in particular to younger demographic groups who
live within easy reach of a long weekend trip to Hong Kong," she
explained. "In total, we expect to attract some 3.25 million visitors to
Hong Kong over the 11-week HSBC Mega Hong Kong Sale period.
"An equally important objective of this event is to reinforce Hong Kong's
reputation as a Shoppers' Paradise, which will help us build longer-term
growth in all markets," Ms Chong added.
For the first five months of the
year to date, total arrivals now stand at 6,328,901, a 14.2% increase on the
same period in 2001. Almost 39% of the total are arrivals from the Mainland,
which is showing 46.7% year-on-year growth. All three of the long-haul markets
are now showing positive growth for the year, led by Europe, Africa & the
Middle East (+2.6%).
Same-Day Visitors
During May, 34.7% of all visitors
left for other destinations on the same day, a slight improvement on the 35.2%
recorded in May 2001. Visitors most likely to stay for one night or longer
were those from The Americas (82.0%), Australia, New Zealand & South
Pacific (81.6%) and South & Southeast Asia (78.6%). In contrast, only
20.5% of those from Taiwan stayed overnight, as a significant proportion of
Taiwan visitors are business people who continue by land to or from
destinations in Southern China.
For the first five months of the
year to date, 64.5% of all visitors have stayed for one night or longer,
compared with 64.9% in the same period in 2001.
Hotel Occupancy
Average hotel occupancy across
all categories was 83% in May, compared with 79% in the same month in 2001.
Hotels in all different tariff groups matched or bettered their May 2001
occupancy, as did hotels in all different districts. The average achieved room
rate fell 10.7%, however, reflecting strongly competitive rates from
neighbouring destinations and the growing trend towards last-minute bargain
hunting.
For the first five months of the
year to date, average occupancy likewise stands at 83% (2001: 79%).
MILLENNIUM & COPTHORNE UNIT WINS 90.3% REPUBLIC HOTELS SHARES
AFX
News -
Millennium & Copthorne Hotels PLC said 90.3% of the capital of
Republic Hotels and Resorts Limited have been tendered to the takeover bid by
its wholly owned subsidiary, M&C Hotels Holdings Ltd.
As
M&CHH has now received valid acceptances in respect of more than 90% of
the offer shares it will now compulsorily acquire the offer shares for which
acceptances have not been received, it said.
The
offer will remain open for acceptance until 3.30 pm Singapore time on August 2
2002, it said.
FAMED
MOSCOW HOTEL TO BE TORN DOWN AND REBUILT
(AP)
-- City authorities decided Friday to raze the
Stalin-era Hotel Moskva, known to drinkers worldwide for its picture on the
label of Stolichnaya vodka, and replace it with a structure based more closely
on the architect's original plans.
The massive hotel, near
the Bolshoi Theater and State Duma, the lower house of parliament, has been a
Moscow landmark since 1935 -- and a curiosity.
Visitors gazing at the
building from Manezh Square often sense that something isn't quite right, then
realize that the two wings flanking the central columned section are of
similar width but different architectural styles. One side has large windows
framed by prominent cornices; the other has smaller less-adorned windows.
Architect Alexei Shchusev
reportedly presented a blueprint showing the alternative window styles to
Soviet dictator Josef Stalin. Instead of choosing between window types, Stalin
simply signed off on the plan, and builders, unwilling to question Stalin,
went ahead with the unbalanced plan.
Russian news reports said
the new version of the hotel, approved by the construction council of the
mayor's office, would be built according to Shchusev's plans, but didn't
specify which plan.
HOTELIERS
IN KENYA SEEK WAYS TO REVIVE AILING TOURISM INDUSTRY
Africa News -
Hoteliers are to hold a major meeting in August to
chart the way forward for the revival of the ailing tourism industry.
They
have invited bankers, investors, suppliers and government officials to the
August 8 meeting in a South Coast tourist resort.
Organisers
told the Nation that the three-day talks at the Leisure Lodge Beach and Golf
Resort would centre on efforts to forge a working partnership between the
diverse interest groups.
The Coast branch chairman of the Kenya Association of
Hotelkeepers and Caterers (KAHC), Mr Mark Gathuri, of Mombasa Serena Beach
Hotel, said the forum would discuss problems common to hotels countrywide and
to strategise on the way forward for the sector.
"Various
recommendations to the government shall be endorsed on how to stimulate and
sustain recovery for the hotels," Mr Gathuri told a press conference at
Leisure Lodge.
He
said that during the forum, discussions between hoteliers and the bankers
would also centre on their "thorny relationship during these difficult
times." He said however that key papers on the subject will be presented
ahead of the forum to allow free and open discussions.
This
will be the first time that the hotel managing directors, chief executive
officers and representatives of shareholders will be meeting together for the
purpose of trying to pull their industry out of its current poor performance.
"In
the presently difficult socio-economic times, the Kenya Association of
Hotelkeepers and Caterers would like to build professional partnerships
between its members, non-members and key corporate suppliers including
banks," Mr Gathuri said.
The
government's role in destination marketing through the Kenya Tourist Board as
well as the role played by other operatives in key source markets will also be
discussed.
The
meeting comes at a time when the government has accepted to let hoteliers
import duty free furniture and equipment they need for refurbishing their
hotels. The government has also hinted that it was assist the hoteliers to
access soft loans.
The meeting will on August 10, culminate in the
golf tournament for the guests at the Leisure Golf Club and later a grand
closing dinner.

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