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Newsletter - July 18 , 2002

Travel pro: Hassles deter fliers

USA Today  -  With the travel industry in turmoil since Sept. 11, 4,200 corporate travel managers and travel-industry representatives are at the National Business Travel Association’s convention in Salt Lake City this week to discuss the industry’s changes and trends. USA TODAY business travel reporter Chris Woodyard spoke with NBTA president Kevin Iwamoto. Iwamoto is also a travel manager for Hewlett-Packard. Excerpts here have been edited for length and clarity.

Q: How healthy is corporate travel now?

A: Travel is still down, but it is picking up. Our surveys show the numbers are moving north but it’s not moving north as quickly as in times past. I think it’s the economy, it’s the security hassle factor and I think it’s the irrational fare pricing. It’s a combination of all three. It’s ridiculous when somebody has to pay $2,000 and someone else can pay $398.

Q: How is security affecting travelers in airports?

A: I think they’re bothered by the inconsistency of the process. I think they understand the necessity of it, but I do believe the hassle factor has become quite bothersome.

Q: Are travelers refusing to travel?

A: I think you can safely say there are a lot of travelers who are reluctant to travel because of the hassle factor. I also think you have a lot of individuals who have re-evaluated their priorities in terms of being a road warrior vs. spending more time with friends and families after Sept. 11.

Q: What alternatives are they taking?

A: Driving, taking trains, using Webconferences, etc. We have advocated on Capitol Hill that we would like to see a trusted traveler program that would expedite the most frequent travelers, which would significantly reduce the hassle factor.

Q: How bad is the hassle factor?

A: Let’s take a shuttle market like the Northeast corridor. In normal times, it was pretty easy. You could just check in with or without a ticket, you could get a ticket right away, get on the plane, get to your destination, hop off, do business, jump back on and be home in the evening. Now for a short flight like that, when you add a couple hours in the front and couple hours in the back of security processing plus the short flight time, it’s probably easier to take a train or even drive. It all depends on the government now and how quickly they can implement some consistent processes and how quickly they can implement some of the much-needed equipment.

Q: Do you think they can do it?

A: No. I think it will take at least 2 or 3 years. I think the trend has been going back a little toward normalcy, but the security still is an issue.

Q: Is there a passenger rebellion among business travelers?

A: Yes and that was happening before Sept. 11. Sept. 11 only accelerated that trend. The airlines need to be courageous. They need to define who their marketplace is and they need to cater to that marketplace. They need to stop being all things to all people and they need to focus on their business - how to make money - and stop doing irrational things that make them lose money.

Q: Do you see any encouraging things on airfares?

A: Fares are low. But it bothers me when they are so low that airlines have some of the highest load factors they’ve ever experienced but they’re still breaking even or losing money. That tells you right there that the business model doesn’t work.

Q: It seems unusual that someone whose job is buying air travel for a living would be complaining that prices are too low.

A: I’m not saying it’s too low, but they need to identify what their profitable mix is. It’s not good when it’s either too low or too high.

Q: What do you think about the experiments by carriers like America West and others to reduce their walk-up fares. Is that making a difference?

A: I think that’s a move in the right direction. But I also see some airlines pressuring those who have moved that way to go back to the old way of pricing. America West has been under significant pressure from their competitors. Where they compete head to head with other mega-carriers, they have been hammered.

Q: How are companies trying to get lower fares for travelers?

A: They’re talking to lower-cost carriers, renegotiating existing agreements, they’ve been helping to facilitate more usage of Web conferencing, teleconferencing.

Q: Are they letting travelers book more of their own travel?

A: Once you start booking outside the corporate structure, you lose on many fronts. You lose the data, you lose the policy control and you also lose information. 9/11 showed we need to know where all our travelers are. If they’re booking their own travel on the Web and something tragic happens, we have no way of letting management know or even their families know where they are.

Q: Could travelers save the company thousands or hundreds of dollars by using the Web to book travel?

A: Sometimes yes, sometimes no. I think that’s a myth.

Q: In what way?

A: People aren’t factoring in the cost of doing that. People are highly paid individuals and they’re playing a travel agent role or a self-booking tool role. Which should not be in their job purview. They should concentrate on their core job.

Q: Are corporate travel managers becoming more like data managers?

A: I think we’ve always been corporate data managers. I think the better managers have always had a good command of the data. It’s been proven that whoever controls the data is really in control, in a better bargaining position

Singapore Visitor Arrivals in May 2002

AsiaTravelTips.com  -  Singapore visitor arrivals in May 2002 fell marginally by 0.1% over the same month in 2001, to a total of 605,532 visitors. India performed well and it overtook Australia, UK, South Korea and Thailand to become the fifth largest visitor-generating market into Singapore in May.

The 12 largest visitor-generating markets were:

 

 

 

 

 

 

 

 

 

Total Arrivals: 605,532 (-0.1%)

 

 

 

 

 

 

 

 

1. 

Indonesia

99,638

(+0.6%)

7.

South Korea

27,791

(-3.6%)

2.

P R China

56,390

(+34.3%)

8.

UK

27,596

(-2.3%)

3.

Japan

50,522

(-14.3%)

9.

USA

26,386

(-10.3%)

4.

Malaysia

49,426

(-7.7%)

10.

Thailand

23,919

(-7.3%)

5.

India

48,437

(+17.5%)

11.

Hong Kong

23,483

(+18.6%)

6.

Australia

45,022

(-0.2%)

12.

Philippines

21,411

(+11.5%)

 

 

 

 

 

 

 

 

 

Visitor arrivals from China increased by 34.3% mainly due to the growth in land arrivals (+83.4%) this month. Holiday and business-related grew by 40.0% and 9.0% respectively. 

The Malaysian market declined by 7.7%. This could be attributed to the increased domestic tourism promotion within Malaysia.

 

In addition, cheaper domestic travel with the introduction of budget airline Air Asia and increased airfares from Peninsular Malaysia into Singapore led to a drop in arrivals from the major segments - holiday (-8.8%) and business-related (-15.9%).

 

Visitor arrivals from India grew by 17.5%. This was mainly due to the school holidays and a temporary closure of a number of European and American airlines which led to an increase in Far East travel. Holiday traffic grew by 36.4% while business-related traffic dropped by 4.8%.

The shift in the Buddha's birthday from April in 2001 to May this year resulted in an increase in arrivals from Hong Kong (+18.6%). Holiday traffic registered a healthy double-digit growth (+59.7%) in May. 

 

Positive economic and political sentiments within the market boosted arrivals from Philippines (+11.5%). In addition, increased promotional efforts by STB and increased airline seat capacity resulted in a double-digit growth in the holiday segment by 26.8%.

 

Holiday arrivals from the top 12 markets rose by 8.7%. The main contributors were Hong Kong (+59.7%), China (+40%), India (+36.4%), Philippines (+26.8%), Indonesia (+10.3%) and Australia (+3.5%). Conversely, holiday arrivals from USA (-17.3%), Japan (-16.4%), Malaysia (-8.8%) recorded decreases. 

 

Overall, business-related1 traffic from the top 12 markets fell by 11.0%. With the exception of China (+9.0%), all major markets registered declines in this segment. Business-related travel from UK (-17.9%), Malaysia (-15.9%), Japan (-14.9%) and Thailand (-14.8%) and Hong Kong (-14.6%) posted significant decreases. 

 

Hotel Sector Performance in May 2002 (Preliminary Data)

Maximum room-nights: 953,808 (+1.2%); Available room-nights: 893,667 (+0.9%) 

Gross lettings: 653,682 (-4.0%); Paid lettings: 644,101 (-4.1%)

Standard AOR: 73.15% (down 3.7 percentage points over May 2001)

Standard ARR: $127.04 (-9.2%) 

Visitor Arrivals in January - May 2002

Visitor arrivals in January - May dropped by 1.8% over the same period in 2001, to a total of 3,078,402 visitors. 

 

The 12 largest visitor-generating markets were:

 

 

 

 

 

 

 

 

 

Total Arrivals: 3,078,402 (-1.8%)

 

 

 

 

 

 

 

 

1. 

Indonesia

507,804

(-1.3%)

7.

South Korea

168,241

(+7.2%)

2.

P R China

294,950

(+45.7%)

8.

India

15 2,526

(+5.4%)

3.

Japan

265,241

(-22.1%)

9.

USA

138,329

(-11.9%)

4.

Malaysia

224,785

(-3.7%)

10.

Thailand

113,361

(+1.5%)

5.

Australia

21 5,320

(-1.6%)

11.

Hong Kong

112,645

(-5.2%)

6.

UK

206,193

(-1.0%)

12.

Taiwan

90,600

(-2.7%)

 

 

 

 

 

 

 

 

 

Hotel Sector Performance in January - May 2002 (Preliminary Data)

Maximum room-nights: 4,634,730 (+1.1%); Available room-nights: 4,334,422 (+0.5%) 

Gross lettings: 3,231,443 (-4.2%); Paid lettings: 3,179,235 (-4.4%)

Standard AOR: 74.55% (down 3.7 percentage points over January - May 2001)

Standard ARR: $128.88 (-5.1%) 

 

AOR = Average Occupancy Rate 
ARR = Average Room Rate

 

Source:  AsiaTravelTips.com  

PATA Mart may move again

TravelWeeklyEast.com  -  PATA is now seriously considering the option of a limited rotation of its annual mart from 2004.

"Some kind of flexible rotation could be in the works," chief communications officer Lyn Hikida told TravelWeekly.

"The venue for 2003 is Singapore, but certainly the idea of rotation came up, and the pros and cons of having the Mart in one venue, versus some kind of limited rotation. That's still being discussed, and we will have some more to say on where the Mart will be in 2004 to 2006," she said.

Head of PATA's events department Sheila Leong was looking at 2004 bid specifications, and PATA was "eyeing other destinations," she said. No venue space had yet been booked beyond next year, she noted.

Limited rotation "would be picking up say three to five destinations, and cycling the Mart amongst them – in the same manner as ITCMA," said Hikida. The list would be a select number, she said.

Potential venues would have to have suitable public-private partnerships and easy access at reasonable prices, she said.

"At the same time, people are keenly interested in having the travel mart come to their destination, and we will be willing to talk to them.

"Wherever we site the mart, we have to do it with an eye to growth. We have learnt since the financial crisis that there are other things in the way of a Mart growing. We've learnt to be flexible."

Almost back to normal in Malaysia

TravelAsia.com  -  Malaysia’s tourist arrivals are something the country has much to shout about, says Mirza Mohammad Taiyab (mirza@tourism.gov.my), director-international marketing, Tourism Malaysia. “In 2001, the number of visitors to Malaysia hit 12.77 million, the highest figure we’ve had,” he says. And if not for September 11, the number could have hit 14 million, he adds. The 2001 performance betters 2000’s 10.22 million by 25 percent while tourism receipts of 24.2 billion ringgit (US$6.4 billion) in 2001 is treble that of 1998’s 8.58 billion. Based on first quarter figures, he is confident the tourism industry in Malaysia is “close to a complete recovery”. March and April registered over one million visitors per month.

To heighten awareness of Malaysia, one of Tourism Malaysia strategies is to establish and “cultivate cultural troupes in Asia, Europe, the US and Oceania, based in the regions where they are cultivated,” informs Mirza.

Market development is another strategy aimed at improving yields and exploring potential for growth, taking into account seasonality, accessibility and proximity. Focus markets are the UK, West Asia, India, China, Japan, Australia and the region. Mirza adds that to date, markets which have registered growth include Dubai, Jeddah, New Delhi, Mumbai and Phuket. Products designed accordingly include the thrice-yearly Malaysia Mega Sales, Colours of Malaysia Parade, Food and Fruits Fiesta, and various sporting events.

Tourism is Malaysia’s second largest foreign exchange earner after manufacturing (285.3 billion ringgit), but bigger than liquid natural gas (11.3 billion), crude oil (11.1 billion) and palm oil (9.9 billion).

UK tourism firms urged to 'Go for IT'

Small UK tourism businesses are being urged to get online with a new business support pack launched by Tourism minister Kim Howells.

Startups.co.uk  -  The ‘Go for IT’ CD-ROM and video aims to show small tourism firms how cost-effective marketing their business on the internet can be. Practical examples show how many businesses are already benefiting from online information and booking services.

Howells commented: “About half the population has access to the internet. Therefore it is hardly surprising that more and more people are planning and booking their holidays on the web. The ‘Go for IT’ programme will help give small and micro-tourism businesses the relevant tools to use the internet and to meet exiting customers’ new demands and target new customers.”

The programme has been produced by UK online for business and supported by the Department for Culture, Media and Sport and the English Tourism Council, as well as a range of companies throughout the tourism industry. Colin Richards is the owner of one of these businesses, the Gara Rock Hotel in Devon (www.gara.co.uk):

“We’ve seen bookings rise by more than 50% due to our presence on the internet, the investment has paid for itself 50 times over. We attract guests from all the world who can see for themselves from wherever they may be, what a fantastic place the UK is to come on holiday simply by the click of the mouse.”

To get further information on ‘Go for IT’, go to the UK online for business website or call the infoline on 0845 715 2000.

Moody's upgrades Four Seasons outlook

IWon.com  -  Moody's Investors Service said yesterday it is changing its outlook on Toronto-based Four Seasons Hotels Inc. to stable from negative, based on the company's rebound from the initial impact of Sept. 11.

The ratings agency also said the outlook had changed because of the hotel chain's reduction of its debt and the fact that Four Seasons will likely not face any problems with hotel-related receivables or investments.

"Four Seasons has performed well and we don't think it's likely the company's rating will go down," said Peggy Holloway a senior analyst with Moody's.

In her report, she said Four Seasons had prudently reduced absolute debt levels in late 2001 by about $100-million with cash on hand. Ms. Holloway said the company's insistence on maintaining room rates put it in good stead to benefit when the sector turns around.

"In the first quarter of 2002, the company experienced RevPar [revenue per available room] declines of about 13%, driven primarily by declines in occupancy," she wrote in her report.

With occupancies now climbing, the luxury hotel chain will benefit more than competitors who lowered rates while the sector suffered.

Four Seasons has bragged about keeping its quality of service high and its room rates up, in the face of a slowdown in the hotel sector, especially among business-class travellers.

Last month, Jacques Kavafian, an analyst at Octagon Capital Corp. and a long-standing supporter of the company, suggested Four Seasons quality was suffering and the hotel chain might have to budge on its room rates.

The Moody's report seemed to applaud the chain's decision. "The company [is] in a favourable position to benefit more quickly from the eventual rebound," the report said.

Moody's also does not see any long-term capital issues. "We expect that the company will be able to fund capital spending and investments from internally generated cash flow," the report said.

The ratings agency did fire a warning shot about the lodging industry continuing to face weak demand. It does not expect the industry to recover until 2003.

"Nevertheless, Four Seasons is appropriately placed within its rating category, given slow but improving industry trends and its prudent financial management," Moody's said.  

Travellers now seeking environmentally responsible holidays, even at extra cost, says new IHEI report

The environmental impact of holidays may not be of primary concern for the queuing millions at Britain’s airports, but a survey-based report by the International Hotels Environment Initiative (IHEI) shows a new desire by tourists to play an active part in preserving the planet.  For not only now, but the future.

The tide has turned.  Where once travellers turned a blind eye to the destructive elements of tourism, they are now pushing for change. They are making more environmentally-informed decisions, even if these result in higher holiday costs. Ten years ago, when IHEI first set up, research identified a marked consumer disinterest in the economic, social, ecological and cultural state of travel destinations and their environs.  At hotels, guests paid only lip service to saving energy or conserving water, let alone caring for local communities or preserving ecosystems.

Today, with the number of international travellers topping 700 million, 87% British people recognise that tourism - while potentially also benefiting and protecting conservation – plays a significant role in eroding the very environmental resources on which it depends.

Travellers are beginning to wake up to the reality that we are using 30% more resources than the earth can replenish, says the report, ‘HOTELS CARE (Community Action and Responsibility for the Environment)’, which is based on an international survey conducted by IHEI member Small Luxury Hotels of the World. 

With holidays a major contributor to this erosion, impacting massively on people and nature, consumers are pushing their responsible tourism ideas beyond recyclable toilet paper and biodegradable soaps. 

HRH The Prince of Wales concurs. “When I launched IHEI in 1992, little did we know there would be such an astonishing leap in consciousness and concern around the world about the threats to the sustainability of our planet

“Nor was it entirely certain that the hotel and tourism industry COULD play a positive role in improving the environmental performance of its own industry and raising the awareness of others.”

Writing in the current (10th anniversary) issue of IHEI’s ‘Green Hotelier’ magazine, he concludes, “I hope it is no longer too ambitious to suggest that the industry as a whole now needs to design, develop, refurbish and operate a new generation of hotels that have a minimal environmental footprint, and which also support and strengthen the communities in which they operate.”

The report also reveals that 80% of UK travellers are prepared to pay an extra £30-£70 per fortnight to book a hotel with a responsible environmental attitude, showing that cost may no longer inhibit sustainable tourism ideals.

Particularly popular with travellers are hotels which protect wildlife (87%), are sensitive to marine life (74%) and are designed to reflect the surrounding architecture and landscape (70%), all measures much closer to their heart than properties with biological waste water treatment systems (only 40%) or using electricity from renewable supplies like solar power and wind (35%)

Tourists prepared to do their bit

Two thirds say they cycle or walk instead of using a car on holiday and 70% save water by showering, not bathing. More significantly, nine out of 10 turn off lights and air conditioning when leaving hotel rooms, and four fifths shun imported international cuisine in favour of local dishes.

Not surprisingly given the British love of wildlife, a whopping 96% pay extra care when throwing away rubbish likely to harm animals.  But only a third makes a financial contribution to local people, beyond buying souvenirs and taking trips

They also take care to behave well: only 13% feel themselves intolerant of language difficulties and 78% are sensitive to local dress culture.

Demand is for hotels to play a key role in environmental conservation

Of greatest importance to us are hotels which seek to employ staff from local communities (74%) and give them good pay and working conditions (87%). We additionally want to protect marine life from damage by swimmers (87%) and 74% would like an alternative to chlorine in the pool.

Also creeping into consumer awareness are less visible, yet important, environmental contributions like recycling waste (61%) and waste water (56%), conserving energy by keeping lights low (57%) and re-using towels (52%).

Hotels and local communities deserve an equitable share in tourism benefits

Of uppermost importance to guests is that their hotel offers financial support to (74%), and shares prime resources (water and power) with (78%), its local community.

Seventy percent consider it very important that hotels help preserve traditional industries like farming and fishing, as well as consulting local people on how their land is used and developed.

And three fifths consider it the hotel’s role to support local businesses and cottage industries, while also investing in nearby schools and hospitals.  Eight out of 10 want hotel beaches to be open to local people.

At last travellers are thinking about tomorrow

Two thirds of people on holiday are very likely to think about whether their destination will still be attractive to their grandchildren in 20 years time, when environment-supportive holidays may be an inescapable requirement.

This compares with research of a decade ago which showed that people rarely gave a thought to provision of resources to meet today’s demand without reducing those available tomorrow

PS  Consumers still have a lot to learn

Asked which element of their holiday is the most environmentally corrosive, 66% nominated ground transport like trains and cars, 4% opted for hotels and only 30% suggested air transport. 

In fact, flights are by far the largest contributor to the environmental impact of a holiday. Air travel is the world’s fastest-growing source of greenhouse gas emissions, increasing the risk of continued global warming to the extent that holidays involving aeroplanes can probably never be wholly sustainable.

The survey:

In July 2002, on behalf of IHEI, Small Luxury Hotels of the World surveyed approximately 300 travellers at airports in the UK, US and Australia.   For multi-national variations see separate release.

The purpose of the survey was to get a feel for current consumer views on sustainable tourism, identifying attitudinal changes and new holiday trends.

About IHEI

Led and funded by chief executives of the world’s leading hotel groups since 1992, the International Hotels Environment Initiative promotes continuous improvement in the environmental performance of hotels throughout the world.

IHEI is presided over by HRH the Prince of Wales through his educational charity, the International Business Leaders Forum.  It represents 11 multi-national hotel groups, between them representing 68 brands, hotels on five continents and two million rooms.

For more information:

stephanieponsford@hgal.com

China: Hoteliers up rivalry by franchising

China Daily  -  The famous international hotel brands dotted along the streets of major Chinese cities reflect how powerful franchising has become for foreign hoteliers expanding their China presence.

The newest move comes under the flag of Ramada, the major brand of Marriott International, one of the world's leading hotel groups.

"Each year we will add 10 to 15 new hotels under our brands in the Chinese mainland through franchising," declared Reas M. Kondraschow, vice-president of Ramada International, at the signing ceremony for Air China's frequent flyer programme in Beijing last week.

The programme Ramada signed with Air China allows the airline's members to stay at Ramada's 130 hotels worldwide at a preferential price. Ramada guests also enjoy 400 to 800 kilometres in Air China frequent flyer mileage for each night they stay.

But Ramada's ambition in the Chinese market is not limited to a minor frequent flyer programme. Air China operates dozens of hotels near airports across China, which experts said could become a target for Ramada's expansion plan.

"The frequent flyer programme is only the first step of our co-operation with Air China, which is expected to be expanded to other fields," Kondraschow told Business Weekly.

Earlier this year, French tourism giant Accor, after losing several hotels once under its brands of Novotel and Sofitel in China, also said it plans to develop franchising hotels at a speed of five new hotels each year.

Despite Ramada's and Accor's aggressive steps to expand their market presence through franchising in China, other major foreign hoteliers remain unsure of the business model.

Jerry Huang, deputy president of the China Development Department of Six Continents, the largest hotel group in the world, said in an earlier interview with Business Weekly that expansion through franchising in China may endanger the group's brand if the franchisees do not operate well.

And the relatively laggard system in China's hotel industry is not doing anything to alleviate international hoteliers' concerns that local hotel management will not meet their strict standards.

Wang Fude, deputy director of the Institute of Tourism under Beijing Second Foreign Language College, indicated that State-owned enterprises are still dominant in the domestic hotel industry, which often results in overemployment and low efficiency.

But Kondraschow believes the market has matured, making expansion via franchising a more attractive option.

With China's entry into the World Trade Organization (WTO), regulation in the tourism industry is being loosened, with limits on private and foreign entry into the field lifted.

Statistics show that by the end of 2000, China had more than 6,000 hotels rated higher than one star. A large number of domestic hotels are eager to seek international partners or alliances, presenting a wide variety of candidates for Ramada.

"Our potential partners in China may not be new," said Kondraschow. "Many owners of Ramada hotels in China operate more than one hotel."

The rising number of Chinese travellers, which reached 783 million last year, is expected to make up a strong customer base for Ramada, which has only developed 10 hotels under its brand in China.

In fact, the record number of Chinese travellers, along with the country's WTO entry, have forced many international hoteliers to adjust their original business plan. Six Continents, for example, has decided to shift its strategy from merely inputting brand and management in China to direct investment.

Despite the promising picture, however, foreign hotels still worry that the local hotel management level is not up to international standards.

Aware of this problem, Kondraschow claimed that Ramada would try to enhance its training efforts.

Wang from the tourism institute expressed optimism that foreign players' franchising would increase the competitiveness of the domestic hotel industry

Business opportunities abound at PATA sustainable event

 

The Pacific Asia Travel Association (PATA) has created a face-to-face business platform for buyers and sellers of ecotourism, adventure travel, agritourism, homestays and geotourism.

The one-and-a-half day Mart component during the 1st PATA Sustainable Tourism Conference & Mart (October 23-26 in Banten, Western Java, Indonesia) will utilise private meeting areas with table-top set-ups to showcase sustainable tourism products and services.

The event aims to attract leading proponents, expert operators, and passionate advocates of sustainable tourism, said PATA Assistant Director-Events, Ms. Phenthip "Tik" Chomprang. "Having a strong buyer-seller mix is also central to the dynamics of the event which is more concerned with the art of the possible than rhetorical positions." 

Ms. Chomprang said the table-top Mart element had been designed as a "cost-effective" way to trade in adventure travel and ecotourism, with up to 70 percent of the business meetings being scheduled in advance. The remainder will be arranged on-site at the event. 

The educational segment of the Conference will feature the U.K.'s most popular botanist and ecologist, Dr. David Bellamy, who will deliver the keynote: "Tourism: The Way Ahead to Sustainability & Beyond." 

Mr. Emil Salim, former Minister of Environment for Indonesia, is attending the World Summit on Sustainable Development in Johannesburg in September. On his return to Indonesia he will update delegates at the PATA event on the issues raised in South Africa. 

Delegates will also be have a chance to experience hands-on cultural audit exercises at off-site breakout locations in Indonesian villages. 

The National Geographic Traveler/Conservation International Workshop session on "Geotourism" will look at real life examples exemplifying this subsector of sustainable tourism. The session will be delivered by Mr. Jonathan Tourtellot, Senior Editor at National Geographic Traveler magazine.

Ms. Maria Morgan's "Indigenous Preservation: Raising Awareness," will analyse viable ways of operating tourism in indigenous tribal communities, with reference to Western Australia.

Dr. Thomas Bauer's "Antarctic Tourism: Opportunities, Constraints and Future Prospects" will discuss challenges facing the world’s ultimate wilderness destination.

All attending delegates will be eligible for 50 percent discount off published fares to Indonesia on Garuda Indonesia airlines. Delegates departing from India will be eligible for 50 percent discount off published fares for India-Jakarta-India on Air India.

Banten, the event venue, is a 45-minute drive west of Jakarta, Indonesia.

It's official: Worst year ever for aviation

2001 was the worst year ever in the history of air transport according to the 46th edition of IATA's World Air Transport Statistics (WATS).

Using data provided by more than 200 IATA member airlines, WATS presents a complete statistical picture of a calamitous 2001.

·         • Overall, IATA member airlines carried 1.35 billion scheduled passengers during 2001, a decline of 3.3 percent on 2000 and the first year-on-year decline since 1991.

·         • International scheduled passengers declined 2.2 percent. The average passenger load factor on those services fell by 2.2 percentage points to 70.3percent.

·         • The combination of reduced traffic, falling yields and rising unit costs, with capacity only marginally reduced, produced a net loss of US$12 billion on international scheduled services.

For further information on this interactive product contact: efkolidesg@iata.org